Delete your SchoolHQ account

Who can request deletion

Any SchoolHQ user — admin, teacher, student, parent, staff, or driver — can request that their account and personal data be deleted. A parent or legal guardian may also request deletion of a minor student’s data on behalf of the student.

Because SchoolHQ accounts are provisioned by your school, some requests are routed through the school. We will work directly with your school’s admin to honour every request.

How to request deletion

1. Send an email to info@zeeztech.com from the email address registered with your SchoolHQ account.
2. Use the subject line: SchoolHQ account deletion request.
3. In the body, include:
   • Your full name as registered in SchoolHQ.
   • The name of your school (e.g. “Noble Group of Schools”).
   • Your role (Admin / Teacher / Student / Parent / Staff / Driver).
   • If you are a parent or guardian requesting deletion on behalf of a student, also include the student’s name and class/section, and confirm you have authority to act for them.
4. We will acknowledge your request within 2 business days, verify the request through your school where applicable, and complete the deletion or anonymisation within 30 days (or sooner, where local law requires a shorter timeline).

You can also raise a deletion request through your school administrator directly — the school admin has the in-app tools to disable and remove accounts.

What gets deleted

When we action a deletion request, we delete:

• Your user account (email, phone, password hash, profile, role, designation).
• Your profile picture and any avatars you uploaded.
• Your chat messages and attachments in the parent-teacher chat (text content, images, files, and chat metadata).
• Your AI chat conversations and any files you uploaded into AI chat.
• Your face descriptor (the numeric embedding stored for face login, if you ever enrolled).
• Push notification tokens (Firebase Cloud Messaging).
• Geolocation logs personally tied to you (e.g. driver bus-trip GPS log entries you generated).
• Leave applications and approvals filed under your account.
• Personal preferences and session data.

What we may keep, and for how long

In line with Indian record-keeping and tax laws, and to protect the rights of other people whose data is intertwined with yours, we may retain the following beyond the deletion date:

• Academic records required by the school (attendance, marks, homework status, exam results) — anonymised by removing your name, email, phone and identifiers, but the section-level and class-level aggregates remain on the school’s record. Retention: as required by the school’s policy and applicable education regulations.
• Fee & payment records — the invoice, amount, date, status, and Razorpay payment identifier are kept for accounting and tax compliance under the Indian Income Tax Act and GST Act. Personally identifying fields on the invoice are anonymised on request. Retention: 8 years from the end of the relevant financial year.
• Audit / security logs — request logs, security events, abuse-prevention records. Retention: up to 12 months.
• Backups — encrypted database backups taken before the deletion date may still contain your data until they expire. Backups are retained for 14 days on-server and rotated; we do not restore them to satisfy data requests.

Once the retention period for the items above lapses, they are also deleted or anonymised.

Children and parental requests

SchoolHQ holds records of students who are minors. Parents and legal guardians may request deletion of a minor student’s SchoolHQ account on the student’s behalf. We confirm the parent-child relationship with the school before actioning the request. The school is the data controller for student records; ZeezTech acts as a data processor on the school’s instruction.

What happens to the mobile app after deletion

After your account is deleted, signing in from the SchoolHQ mobile app (Android package in.schoolhq.app) or from the web at app.schoolhq.in will fail. You may uninstall the mobile app at any time. The local cache on your device (session token, draft chat messages not yet sent) is cleared when you sign out or uninstall.

Contact

• Email: info@zeeztech.com
• Website: https://schoolhq.in
• Registered address: Ground Floor, 8-2-403/6/5, KBR Park Road Number 2, Subdalaya, Banjara Hills, Hyderabad — 500034, Telangana, India
• Operating entity: ZeezTech (registered as “ZEEZ TECH” — GSTIN 36DVLPA7435Q2ZW, Udyam UDYAM-TS-02-0321146)

For our full Privacy Policy, see schoolhq.in/privacy. For Terms of Service, see schoolhq.in/terms.